e-COMMERCE/CLERK

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness • Adhere to local, state, and federal laws, food safety procedures, and company guidelines • Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones • Initiate and complete selection process for customers’ on-line orders • Read and follow directions given in the note section • Ensure quality and freshness of all items chosen • Communicate with customers via a portable phone and respond to calls in a professional and timely manner • Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars • Process the orders through the point of sale (POS) system • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock • Scan and bag orders on the go while following all bagging standards • Communicate any substitutions or exceptions to customer’s order at time of pick-up • Maintain organization and cleanliness of staging areas and equipment • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair • Perform required opening and closing procedures • Learn and adapt to new and improved processes • Assist in training new e-Commerce team members • Meet/exceed productivity standards • Ability to work cooperatively in high paced and sometimes stressful environment. • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. • Ability to act with honesty and integrity regarding customer and business information. • Ability to follow directions and seek assistance when necessary to resolve customer and business issues. • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. • Must be able to perform the essential job functions of this position with or without reasonable accommodation MINIMUM • Ability to work without supervision • Ability to read shelf tags • Excellent oral/written communication skills • Basic math skills (i.e., counting, addition, and subtraction) DESIRED • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier