IT Customer Support Analyst

Facility: Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807




 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: 7:00 am - 3:30 PM Mon - Fri Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:   • Named one of Modern Healthcare’s Best Places to work five times. • Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .  • Acknowledged by Forbes as one of the Best Employers for New Grads. • Healthcare Innovation's  Top Companies to Work for in Healthcare (2025).   Benefits • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)   • For a comprehensive list of benefits, please click here:  Benefits | CoxHealth Job Description: The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: ▪ N/A