Systems Engineer I

ABOUT THIS POSITION This position delves into the realm of cutting-edge technologies, encompassing both hardware and software. As a Systems Engineer, you will collaborate with the other support team members and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment, with a focus on Windows, Linux, and Cloud (AWS and GCP) environments. WHAT YOU'LL DO • Work in a cutting edge and continually changing SaaS environment   • Work within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements    • Wo rk with the Systems Support Manager on new projects that arise from business needs     • Create   documentation   that   will   be   utilized   in   the   deployment   and   maintenance   of   new technologies   and systems throughout the company’s infrastructure   • Communicate plans for process improvement to the Systems Support Manager   • Train and mentor new team members   • Manage vulnerability remediation with   strict SLAs   • Maintain an open and fluid communication relationship with the Systems Support Manager    • Bring   to   the   attention   of   the   respective   parties,   any   problems   that   negatively   impact   the company’s infrastructure   • Develop   and   maintain   a   positive   relationship   with   other   direct   team members   and   the team members of other departments   • Perform   other   duties   and   projects   as   assigned   by   Management,   within   the   area   of responsibility for this position   • Participate in an   on-call   rotation   that   consists of 24/7 alerting    WHAT YOU'LL NEED • 3 +   years   experience   supporting   servers   in   a   datacenter   and cloud   environment   • Advanced knowledge of   Windows   Server   administration   and   support   • Advanced knowledge of   Linux Server administration and support   • Intermediate to Advanced knowledge of Cloud   (AWS and GCP) administration   and support   • Demonstrated   ability   to   troubleshoot   technical   problems   with   little   oversight   • Understand   the   concepts   around   virtual   and   physical   server   environments   • Understand the concepts around Cloud environments   • Can   work   independently   on   projects   • Ownership   of   individual   project and task   priorities,   deadlines,   and   deliverables   • Familiarity   with   VMware   vSphere   enterprise   solutions,   leveraging   High   Availability   and redundancy best practices   • Server   monitoring   experience,   using   Aria , PRTG,   or   similar   tools   • Ability to   implement prompt engineering and AI automation to streamline internal workflows   • Can   design   solutions   with   the   overall   product   direction   in   mind   • Able   to   plan   and   initiate   a   project   • Clear   communicator   across   departments   • Bachelor’s   degree   or higher   in   related   field   ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com   or follow @Waystar   on Twitter.    WAYSTAR PERKS • Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.