Analista de Servicio al Cliente

Job Summary:   Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.   Responsibilities:   • Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets .   • Deliver timely and accurate information regarding Financial Statements & Analytics Reporting .   • Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation .   • Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user .   • Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions .   • Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.   • Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work .   • Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams .   Required Skills:   • Basic understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts .   • Fi nance and/or accounting experience preferred .   • Strong computer skills, including proficiency in Microsoft Office.    • Excellent attention to detail and strong documentation skills.    • Outstanding verbal and written communication skills.    • Strong organizational and interpersonal skills.   • Exceptional problem-solving abilities.    Education and Experience:     • Bachelor’s degree or higher in Accounting or Financial/Business- related field.   What we offer: • Business casual atmosphere in a flexible working environment  • Team focused culture that promotes innovation and ownership  • Access cutting edge investment reporting technology and expertise • Defined and undefined career pathways allowing you to grow your own way  • Competitive medical, dental, vision, and life insurance benefits • Maternity and paternity leave  • Personal Time Off and Volunteer Time Off to give back to the community • 401k with match   • Work from anywhere 3 weeks out of the year  • Work from home Fridays