Gerente de Satisfacción de Distribuidores

Job Title Manager, Dealer Satisfaction Job Category Sales Job Description What starts with  YOU , moves the world!  Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented  Manager, Dealer Satisfaction based at our  Avon, Indiana facility.  What You Will Do: • Lead and develop the Dealer Contacts, Parts Identification, Latin America (LAM), and Direct Customer Support teams. • Provide daily direction, coaching, performance management, and employee development for team members. • Oversee order management activities, including order processing, fulfillment, and issue resolution. • Serve as the escalation point for complex dealer and customer concerns, ensuring timely and effective resolution. • Partner with distribution center teams and cross-functional stakeholders to improve service levels and operational performance. • Support dealer and customer adoption of self-service tools and digital solutions through training and education. • Develop and deliver presentations, webinars, and training sessions for dealer personnel and customers. • Drive continuous improvement initiatives to enhance productivity, efficiency, and customer satisfaction. • Monitor departmental performance metrics and implement actions to achieve business objectives. • Support direct customer programs, scorecard reviews, and service commitments to ensure customer expectations are met. Who You Are: • A customer-focused leader who builds strong relationships and drives exceptional service. • An effective communicator who can influence, coach, and collaborate across multiple teams. • A problem solver who thrives in fast-paced environments and can effectively manage escalated issues. • A strategic thinker who identifies process improvements and operational efficiencies. • A leader who develops talent, promotes accountability, and fosters employee engagement. • One who has the ability to lead training initiatives and present information to diverse audiences. What You Will Need (Education): • Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred. • Equivalent combination of education and related experience will be considered. Skills & Abilities: • 5+ years of experience in a distribution, warehousing, customer service, call center, or transaction processing environment preferred. • Previous leadership or management experience required. • Experience supporting dealer networks, customers, or distribution operations preferred. • Knowledge of inventory, order fulfillment, returns, and credit processes. • Experience leading teams in a customer-focused environment. • Ability to manage multiple priorities while maintaining high service levels. • Experience developing and implementing process improvements. • Knowledge of warehouse management, distribution, or ERP systems preferred, SAP. • Bilingual Spanish language skills are a plus. • Customer service and relationship management • Process improvement and continuous improvement methodologies • Order management and distribution operations • Training and presentation development • Strong verbal and written communication skills • Problem-solving and decision-making abilities • Microsoft Office Suite proficiency • Data analysis and performance management Who we are:   Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit  hyster-yalecareers.com.   What we offer:   Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).   #LI-TE1 #LI-ONSITE Job Type Permanent Time Type Full time Work Hours 40 Travel Required 10-25% Primary Location HY US Avon, IN Address 10144 Veterans Dr Zip Code 46123 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled