H-1BEmpresa con historial de patrocinio ante el gobierno
REG. 2081753
Especialista en Soporte al Cliente (Bilingüe)
Infomedia Group Inc.
- Lugar: Atlanta, GA · Remoto
- Área: Serviços & Limpeza
- Visa probable: H-1B
- Empleo visto por última vez el 18/7/2026
Especialista en soporte al cliente en Atlanta, GA en Infomedia Group; empresa con 8 aprobaciones de LCA en los últimos 12 meses.
Cuenta gratis — el contacto y el enlace oficial del empleo están en el portal.
Descripción del empleo (original, en inglés)
<p><span data-contrast="auto">We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">You’ll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions</li>
<li data-leveltext="" data-font="Symbol" data-listid="52" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Required qualifications</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">1–3 years of experience in customer support, customer success, or related client-facing roles</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Ability to work Noon - 8 pm EST</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Strong communication and relationship-building skills with the ability to guide customers toward success</li>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Comfort with learning and explaining complex software tools and processes</li>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Interest in knowledge management, process improvement, and customer enablement</li>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Written and spoken fluency in English; Canadian French and or Spanish</li>
<li data-leveltext="" data-font="Symbol" data-listid="53" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Nice to have</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="54" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience supporting SaaS or proprietary software platforms</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="54" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Exposure to automotive, dealership, or related industries</li>
<li data-leveltext="" data-font="Symbol" data-listid="54" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Experience working in remote or distributed teams, or multilingual/global support environments</li>
<li data-leveltext="" data-font="Symbol" data-listid="54" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Familiarity wi
Cuenta gratis — el contacto y el enlace oficial del empleo están en el portal.